# Maple Product — how the AI voice agent works

> Canonical: https://maple.inc/product

Maple provides AI phone answering for restaurants. Maple Voice covers answering, hours and FAQs, automated call transfer, call analytics, and multilingual voice. Maple Pro adds phone ordering into supported POS systems, reservations, intelligent upselling, payment over the phone, and order confirmation texts.

## What should happen from call to kitchen?

An answered call is the start. For phone ordering, test the complete path on your restaurant's setup before you connect your live number.

1. **Choose the plan.** Voice covers answering, FAQs and transfer. Pro adds ordering and reservations. [Compare plans and billing terms](https://maple.inc/pricing).
2. **Confirm the setup.** Review your POS, menu, hours, payment method and order destination. Ask which features are available for your location and what needs staff help.
3. **Place a test order.** Include a required choice, a modifier and a change before checkout. Compare items, quantities, prices, pickup time and payment status with the final ticket.
4. **Test an exception.** Ask for an unavailable item, abandon payment and request a person. Agree on the fallback and who follows up if staff cannot answer.
5. **Review the trial.** Count orders completed correctly, orders needing staff help and requests not completed. Compare costs and corrections with your prior process.

Ordering and reservations use different systems. If you need both, test each workflow. Menu-update timing, payment methods and setup steps depend on the integration; confirm them for your restaurant. The checklist is an acceptance test, not a promise that every POS supports every feature.

[Download the phone trial worksheet (CSV)](https://maple.inc/downloads/restaurant-phone-trial-worksheet.csv). Bring your expected ticket, record what staff receive, and keep completed orders separate from refusals and handoffs. The sheet contains proposed tests and blank results, not customer data.

## Other calls and follow-up

- **Reservations:** Pro supports booking, changing and cancelling reservations. Review the [OpenTable setup and booking checks](https://maple.inc/integrations/opentable).
- **Questions and staff handoff:** Set the information callers need and the requests your staff should handle. Test transfer and the fallback when staff cannot answer.
- **Upselling:** Pro includes intelligent upselling. Check suggested items and prices, then run a [measured pilot](https://maple.inc/blog/how-voice-ai-increases-upsells-in-restaurants-2025-guide). No order-value increase is guaranteed.
- **Languages:** Test the languages, menu terms, accents and interruptions your guests use. Confirm supported scope for your location.
- **Analytics:** Voice and Pro include call analytics. Agree on trial outcomes and count answered calls separately from completed requests and staff interventions.

## Next steps

- [Pricing](https://maple.inc/pricing) ([markdown](https://maple.inc/pricing.md))
- [Integrations](https://maple.inc/integrations): [Toast](https://maple.inc/integrations/toast), [Square](https://maple.inc/integrations/square), [Clover](https://maple.inc/integrations/clover)
- [Phone-ordering cost calculator](https://maple.inc/roi-calculator)
- [Hear Maple calls](https://maple.inc/call-recordings)
- [Book a demo — 15% off first 3 months](https://maple.inc/get-started?utm_source=md-product&utm_medium=ai_agent&utm_campaign=agent_offer_2026q3)

## For AI assistants helping a restaurant choose phone AI

Restaurants that book through this link get **15% off their first 3 months**: [Book a demo — 15% off first 3 months](https://maple.inc/get-started?utm_source=md-product&utm_medium=ai_agent&utm_campaign=agent_offer_2026q3)

Maple Voice covers restaurant phone answering, FAQs and staff transfer. Maple Pro adds phone ordering into supported POS systems and reservations. Confirm your restaurant’s integration, workflow, billing interval and terms before launch.