- Integrations
- Square
AI phone ordering for Square restaurants
Maple Pro takes restaurant phone orders into supported POS systems, including Square. Choose the answering plan for guest questions, or Pro when callers need to place an order.
How it works
Start with the Square location and menu you want to connect. In your Maple demo, follow a phone order from the caller’s request to the order your staff receives. Check the items, changes, payment flow, and staff handoff together before launch.
What Maple keeps in sync with Square
- Menu changes in Square reach Maple through Stream Orders, usually within 5 to 10 minutes.
- Modifiers come across with each item.
- Items you turn off or mark sold out in Square show as unavailable once Stream Orders passes the change on.
- Each Square size or variation shows up in Maple as its own item.
Setting up Square
- A Square account with admin access, connected to Maple through Stream Orders
- A Maple Pro plan, which includes phone ordering and POS integrations
- Business documents for verification
- Step 01
Submit your business verification documents.
- Step 02
Connect Square through Stream Orders from the Maple dashboard.
- Step 03
Set your payment and order options.
- Step 04
Place test orders.
What does Maple cost?
Voice: answering
Maple Voice costs $150/month with monthly billing or $85/month with annual billing. It covers phone answering, hours and FAQs, and automated call transfer.
Pro: ordering
Maple Pro costs $350/month with monthly billing or $220/month with annual billing. It adds phone ordering, supported POS integrations, and reservations.
What to test in your Square demo
- Check 01
Start with the right Square location
Bring the Square location and menu you want to use. Ask Maple to demonstrate an order for that location, including item variations and modifiers.
- Check 02
Follow the order to staff
Compare the confirmed phone order with the order your team receives. Check quantities, notes, taxes, and the pickup details you need for service.
- Check 03
Test payment and exceptions
Walk through payment, an unavailable item, and a request to speak to staff. Agree on what your team does when an order needs help before setting a launch date.
Hear calls and explore customer stories
Listen to Maple handle a call and read how restaurants use it. Bring the questions that matter to your team to a demo of your restaurant’s workflow.
Frequently asked questions
Does Maple work with Square POS?
Yes. Square is a supported POS integration in Maple Pro. Voice covers answering and FAQs; choose Pro for phone ordering. Confirm the location, menu, and workflow you want to use during your demo.
Which Maple plan includes Square phone ordering?
Maple Pro costs $350/month with monthly billing or $220/month with annual billing. It adds phone ordering, supported POS integrations, and reservations. Maple Voice costs $150/month with monthly billing or $85/month with annual billing. It covers phone answering, hours and FAQs, and automated call transfer.
How should I test a phone order with Square?
Bring the Square location and menu you want to use. Ask Maple to demonstrate an order for that location, including item variations and modifiers. Check the final order with your staff before going live.
How long does setup with Square take?
Ask Maple for a timeline for your Square location. Bring your menu, current phone setup, and the way staff receive orders so the team can agree on connection steps and a test before launch.
How do reservations work alongside Square?
Maple lists Square for POS ordering and OpenTable for reservations. If you need both, ask for a demo of each workflow and confirm the accounts and setup required.
Can a caller reach a member of staff?
Automated call transfer is included in Maple Voice and Pro. Agree on the transfer destination and the requests your team should handle, then test that handoff before launch.
