Aloha POS pricing and fees for restaurants

NCR Voyix prints no price for Aloha software, Aloha hardware or its card processing, so every figure comes from a written quote. What NCR does publish is its sales order terms, and they shape the bill: orders cannot be cancelled, subscription fees can rise each year after the first, and maintenance renews unless you give 90 days' notice.

This page lists what to get priced, what those terms say, and a worked example built on a made-up quote. It covers the POS itself. For Aloha's online ordering products and the fees you can charge guests, see our Aloha online ordering guide.

Does NCR Voyix publish Aloha prices?

No. The old address ncrvoyix.com/restaurant/pricing now forwards to NCR's Aloha POS page, which has a "Get in touch" button and no figures. The hardware and payments pages list products without prices too. The table shows what each cost line looks like on NCR's site and what to ask for.

Cost line	What NCR Voyix publishes	Ask for
Aloha software	Product pages only; no plan names or prices	The monthly price per site or per terminal, and what it includes
POS terminals and handhelds	The POS hardware page lists the CX5, AX5, VX40 and VX80 terminals, the Axium EX8000 handheld, and Windows and Android tablets	A price per device, and whether you buy or rent
Kitchen screens	The kitchen hardware page lists the KC5 kitchen controller, the KT2200 21.5-inch touch display and a bump bar	How many screens and controllers your kitchen needs
Payment devices	The payment devices page lists Verifone P400 and M400 pinpads, Equinox Luxe 8500i and 6200m terminals, and the Ingenico Moby 5500 reader	A price per device and which processor it works with
Card processing	The Voyix Payments page describes a gateway and processing service; no rate	Your pricing model and every rate
Maintenance	Described in the sales terms; no price	The price, covered hours and renewal date
Shipping, installation, taxes and tariffs	The sales terms put all of them on top of the order price	A written estimate

Which Aloha are you being quoted?

NCR's contact page lists separate support numbers for Aloha Cloud and for Aloha, so ask which product the quote covers. Our Aloha online ordering guide explains which ordering tools go with each.

Aloha Cloud needs a server in the store, and which kind you pick changes the hardware list. NCR's guide to running Aloha Cloud with a Mac mini server lists the Mac mini, a monitor, keyboard and mouse. Its guide to running without the Mac mini says one fixed terminal can act as the server instead, with up to seven devices in total, counting kitchen screens and handhelds. When that terminal goes offline, the others keep taking orders without syncing, so ticket transfers, kitchen-to-office messages and clocking in on any device are affected. NCR recommends at least two fixed terminals.

NCR has also changed how it supplies hardware. Its January 16, 2026 release says Ennoconn will design, make, warrant and ship NCR's POS hardware, with NCR acting as its sales agent. Ask who you call when a terminal fails.

What do NCR Voyix's sales terms say?

NCR's sales order terms apply to an order unless you have a master agreement with NCR, which would replace them. Read these clauses before you sign:

1. No cancelling: the order is non-cancellable.
2. Extras: you pay shipping, insurance, installation, duties, tariffs, fuel surcharges and taxes on top. NCR can pass on higher costs for equipment caused by supply problems or trade policy.
3. Price changes: NCR may change its prices at any time. Subscription fees are fixed for one year from the order date, then subject to an annual adjustment by NCR, with no cap stated.
4. Paying: equipment is invoiced on delivery and recurring services in advance, due on receipt. After 30 days, NCR can charge late fees of 1.5% a month (or the legal maximum, if lower), take back the equipment and suspend service.
5. Maintenance: renews for one-year terms unless either side gives written notice at least 90 days before the renewal date.
6. Support hours: software support requests are taken Monday to Friday, 8 AM to 5 PM Eastern, outside federal holidays, and you must run a first-line help desk yourself. Services beyond that are sold prepaid or by time and materials.
7. Warranty: 90 days on equipment and 30 days on on-premise software. Equipment may include used or refurbished parts.
8. Cloud service: NCR may end a cloud service on 30 days' written notice, and updates may require you to upgrade equipment at your own cost.
9. End of life: NCR gives at least one year's notice before moving equipment to end-of-life support, and six months' notice before it stops selling a product.

How does Aloha card processing work?

NCR sells its own processing as Voyix Payments. In February 2025 it announced an agreement with Worldpay to offer software and payments together, with Worldpay as the acquirer. NCR prints no card rate.

On Aloha Cloud, NCR's payments setup guide describes integrated credit through an approved processor, or non-integrated credit on a stand-alone terminal. With the Connected Payments Gateway, you can add a card surcharge of up to 4% of the bill. The same guide points you to the legal rules on surcharges first.

What would Aloha cost? A worked example

Every figure below is an assumption, and none is an NCR price. A table-service restaurant on Aloha Cloud gets a quote for three fixed terminals, two handhelds and one kitchen screen. The made-up quote: software at $300 a month, hardware bought for $10,000, and maintenance at $75 a month. The restaurant takes $70,000 a month in card sales across 1,750 payments at $40 each, at a made-up rate of 2.6% + 10¢. Tax, shipping and installation are left out.

Line	Year one	Year two
Software	Software year one: $3,600 (12 at $300)	Software year two: $3,888 (12 at $324, after an assumed 8% rise)
Maintenance	Maintenance year one: $900	Maintenance year two: $900
Hardware	Hardware year one: $10,000	Hardware year two: $0
Card processing	Processing year one: $23,940 ($1,995 a month)	Processing year two: $23,940
Total	Total year one: $38,440	Total year two: $28,728

Card processing is 83% of year two, so the card rate deserves the hardest look: each 0.1 point on it is worth $70 a month, or $840 a year. The 8% rise is an assumption: NCR's terms allow a yearly adjustment and set no limit, so ask for a cap in writing.

Two terms carry dates and costs of their own. If the $10,000 hardware invoice sat unpaid past 30 days, a 1.5% late fee would add $150 a month. If maintenance renews on January 1, 2028, written notice not to renew must arrive by October 3, 2027.

What should be on your Aloha quote?

1. Which product, Aloha or Aloha Cloud, and whether the store server is a Mac mini or a terminal.
2. The software price per site or terminal, and whether kitchen screens, online ordering, loyalty and reports are included.
3. Every device with its price, bought or rented, and who handles the warranty after 90 days.
4. Maintenance: price, covered hours, term and the date your non-renewal notice is due.
5. Card processing: the model and each rate, including typed-in phone orders, online orders and American Express.
6. A written estimate for shipping, installation and tariffs.
7. A cap on the yearly subscription increase.
8. Whether you are signing a master agreement or the public sales terms.

To compare these lines with systems that print their prices, see what a restaurant POS costs. If phone orders are part of the plan, count them as one more line. Maple's NCR Aloha page says its phone agent takes orders and books reservations and syncs them into NCR Aloha and its kitchen display systems, and Maple Pro is $350 a month billed monthly or $220 a month billed yearly.

Published by Maple. This AI-assisted guide combines NCR Voyix's public product pages, sales order terms, news releases and Aloha Cloud documentation with an original worked example using a made-up quote, an assumed card rate and an assumed price rise. NCR Voyix prints no Aloha prices, so it includes none. It does not report a quote from NCR Voyix or claim anyone tested Aloha.