SkyTab online ordering: fees, setup and phone orders

SkyTab, now called Shift4 Dine, has its own Online Ordering app. You install it from the Marketplace in the Customer Hub, and orders arrive on your Workstation. Shift4's public help center prints no monthly price or card rate for it, so ask for both in writing. The charges you control are an online surcharge and a delivery surcharge that guests pay.

Shift4 renamed SkyTab POS to Shift4 Dine on May 12, 2026, and its rename notice says products and setup stay the same. Our SkyTab POS review covers the whole system and the SkyTab kiosk guide covers counter ordering. This page covers the ordering link: setup, fees, tests, and what staff do when a guest calls about an online order.

What does Shift4 Dine Online Ordering do?

Shift4's online ordering setup guide lists takeout, delivery or both, plus QR ordering at tables. Guests can order for as soon as possible, later the same day, or up to six days ahead. You can accept gift cards and tips, allow unpaid orders, ask for a billing ZIP code and turn on reCAPTCHA.

The menu comes from your POS through Menu Manager. Once an item is imported, its Workstation name, price and active status sync to the online menu. Menu Manager feeds every ordering integration you install, including DoorDash, Uber Eats and Grubhub, and you can set a different price per channel.

Shift4's Order with Google FAQs say Google orders go to your Online Ordering page, and that Google listing adds no per-order commission. Shift4 marks the feature as available to pilot users only, and your name, phone and address must match your Google Business Profile exactly.

What does it cost?

Charge	What Shift4's help center says
Online Ordering software	No price in the public help center; ask for a written quote
Card payments on online orders	No rate printed; ask which rate applies to online orders on your account
Online order surcharge	You set it, as a flat amount or a share of the order, and choose whether it is taxed. It does not apply to DoorDash or Uber Eats orders.
Delivery surcharge	You set it, flat or as a share of the order, with a label such as Delivery Fee
DoorDash Drive couriers	DoorDash bills its delivery fees to the restaurant; no amount printed. You can pass some or all of it to guests through the delivery surcharge.
Order with Google	No added per-order commission; standard Online Ordering rates apply

The DoorDash Drive line comes from Shift4's DoorDash Drive installation guide. Drive needs the Online Ordering app installed first, and you sign DoorDash's fulfillment agreement during setup. Shift4's Delivery Management product is not generally available in the United States, so US restaurants use a Marketplace delivery app.

Because the software price and card rate come only in a quote, price your own month from that quote. Our commission-free ordering guide shows how, with the printed fees of Square, ChowNow, Owner.com and Menufy for comparison.

How many online orders should you let in?

Online Ordering has an order throttle: a cap on orders fulfilled in each 15-minute window. Set it from what your kitchen can finish. Here is a made-up example. On a Friday, the line can finish 5 online orders in 15 minutes alongside dine-in. A throttle of 5 allows up to 20 online orders an hour. If the line can take 8, the throttle allows 32.

Prep time works with it. Shift4's example: with a 15-minute prep time and pickup at 12:00 pm, the order prints at 11:45 am. Time a few real tickets before you set either number.

How do you set it up?

These steps follow Shift4's setup guide and its install article.

1. Workstation first. Under Manager, Settings, Business, Marketplace, set up the order types and taxes that online orders will use.
2. Install. In the Customer Hub, open Marketplace, find Online Ordering and select Install. A yellow bar shows while payments are set up, which can take up to 24 hours. A red bar means call support.
3. Restaurant settings. Name the store, set the time zone, and add a phone number and email if you want guests to see them.
4. Payments. Choose unpaid orders, gift cards, card checks, reCAPTCHA and tip prompts. Shift4's tip guide says card tips cannot be added to online orders on the POS afterward.
5. Takeout and delivery. Set order types, prep time, throttle, surcharge, order minimums and maximums, future orders, and the email or text contacts for new-order alerts. Draw the delivery zone or set a driving distance.
6. Menu. In Menu Manager, import from the POS, pick items and the modifier sets guests need, and create at least one schedule. The store takes no orders until a schedule exists. Select Publish menu.
7. Surcharge and Marketplace check. On the Workstation, add an Online Ordering surcharge under Accounting, Surcharge. Then check that every required Marketplace section, including Paired Tax and Paired Surcharge, is active. Shift4 says online ordering will not work while one is inactive.
8. Test and go live. Place an order from the menu link and check the ticket on the Workstation. Shift4 suggests turning on unpaid orders during the test so no card is charged. Then select Enable Online Ordering and share the link.

What should you test before you share the link?

1. Order an item with a required modifier. Shift4's rejected-orders guide says an order is rejected if a required modifier set was not imported, or if a default modifier price is set as a percentage.
2. Use a coupon code. Orders with a coupon are rejected if open discounts are off in the POS.
3. Set an item's count to zero with over-ordering off, and check the item shows Sold Out online.
4. Turn an item off online and time how long it takes to disappear. Shift4 says up to 5 minutes, and the change also reaches DoorDash and Uber Eats.
5. Add a holiday closure. Closures do not cover DoorDash, Uber Eats or Grubhub, so change the Menu Manager schedule for those. Our holiday hours checklist covers the other places hours live.
6. Mark a test order ready. Shift4 says guests are told only when a staff member taps Notify Customer.
7. Refund a paid test order. Online Ordering cannot void or refund an order directly, so practice the refund in Transaction Manager before a guest asks.

What happens to phone orders?

Guests call to add an item, fix a mistake or ask where their food is. Shift4 says the Workstation cannot void online orders, and its QR ordering guide says a change to a QR order needs a new ticket. A refund goes through the Customer Hub or Transaction Manager. Orders from DoorDash, Uber Eats and Grubhub are paid through those companies, so voids and refunds for them go to their support teams. Whoever answers the phone needs these rules on a card by the Workstation.

Online orders are also assigned to the employee who taps Complete, and Shift4 says they cannot be assigned to a job or employee in advance. Decide who watches the Online Orders tab at the rush, and who calls a guest back.

New orders by phone still go into the Workstation by hand. Maple Pro answers calls and takes orders into supported POS systems, and SkyTab (now Shift4 Dine) is on Maple's list; see the Maple SkyTab page. Shift4's Marketplace matrix also lists Maple AI as an app you can install in the United States.

What should you ask Shift4 before you turn it on?

1. What is the monthly charge for Online Ordering on your account, and is it on your current agreement?
2. What card rate applies to online orders, and to QR orders paid at the table?
3. What does DoorDash Drive charge per delivery at your address, and how is it billed?
4. Is Order with Google open to your location yet?
5. Which Marketplace ordering and delivery apps are available for your region and POS version?
6. Who at Shift4 fixes a rejected or expired order during service, and how fast?

Published by Maple. This AI-assisted guide combines Shift4's rename notice and Shift4 Dine help-center articles with an original throttle example using made-up numbers and a test checklist. Shift4 prints no public price for Online Ordering, so it includes none. It does not report a quote from Shift4 or claim anyone tested the product.