- Integrations
- Toast
AI phone ordering for Toast restaurants
Maple Pro offers direct Toast integration for restaurant phone ordering. Choose the answering plan for guest questions, or Pro when callers need to place an order.
How it works
Add Maple through Toast Partner Connect and keep the location GUID from the Toast email for the direct-integration onboarding in Maple. Confirm the location and menu, then follow a test phone order through to the ticket your kitchen receives. If your restaurant already connects through Stream, ask Maple to confirm the changeover steps before changing the existing connection.
What Maple keeps in sync with Toast
- Menu items and prices import automatically.
- Modifiers, options and categories come across as you set them up in Toast.
- Items you 86 in Toast stop being offered on calls in real time.
- Price changes, availability schedules and menu hours stay in step.
- Menu changes you publish in Toast reach Maple automatically, and you can also resync the menu from the Maple dashboard.
- Orders appear in Toast under the dining option you choose, and can report under a Toast revenue center you pick.
Setting up Toast
- Admin access to Toast Web and the Toast restaurant GUID for each location
- A Maple Pro plan, which includes phone ordering and POS integrations
- Step 01
Install the Maple integration from your Toast Web integrations page, then enter your Toast restaurant GUID in Maple.
- Step 02
Set up your dining options and a "Maple Delivery" service charge in Toast Web using Maple's guide, then pick them in Maple.
- Step 03
Set your payment methods and rules.
- Step 04
Place test orders and check them in Toast.
What does Maple cost?
Voice: answering
Maple Voice costs $150/month with monthly billing or $85/month with annual billing. It covers phone answering, hours and FAQs, and automated call transfer.
Pro: ordering
Maple Pro costs $350/month with monthly billing or $220/month with annual billing. It adds phone ordering, supported POS integrations, and reservations.
What to test in your Toast demo
- Check 01
Bring the location details
Bring your Toast location, menu, required modifier groups, current phone provider, and the number staff should receive transfers on. Toast requires the 8.4 Manage integrations permission to add partner integrations. Check your account access and any Toast-side charges before authorizing the connection; confirm the payment flow separately.
- Check 02
Check the order your kitchen receives
Use a Toast order with a required choice, an extra topping, and a pickup time. Compare the confirmed call with the order and its kitchen routing.
- Check 03
Try a change before checkout
Ask to remove an item or change a modifier, then inspect the final items and total. Include a menu item that is unavailable.
- Check 04
Agree on the handoff
Ask how calls reach staff, how payment works for your location, and what happens if an order cannot be completed. Confirm the Toast setup and launch steps with Maple.
Hear calls and explore customer stories
Listen to Maple handle a call and read how restaurants use it. Bring the questions that matter to your team to a demo of your restaurant’s workflow.
Frequently asked questions
What do I need to connect Maple directly to Toast?
Use an authorized Toast account to add Maple through Toast Partner Connect. Keep the location GUID from the Toast email for direct-integration onboarding in Maple. If the email is missing or the accounts use different contacts, ask Maple to help match the location. Test the menu and a completed order before routing live calls.
Should I disconnect Stream when moving to Toast Direct?
Confirm your restaurant's changeover steps with Maple first. Review the current connection, menu, payment flow, and order destination together, then test the direct connection before switching live calls. Do not assume an existing connection or subscription ends automatically.
Will answering missed calls also place orders in Toast?
Phone answering and POS ordering are different plan features. Maple Voice answers questions and transfers calls. Maple Pro includes supported POS ordering, including Toast. Test a complete order with your menu and inspect the result before you launch.
Does Maple work with Toast POS?
Yes. Maple Pro offers direct Toast integration, now generally available. Voice covers answering and FAQs; choose Pro for phone ordering. Confirm your location, menu, payment flow, and ticket routing during onboarding.
Which Maple plan includes Toast phone ordering?
Maple Pro costs $350/month with monthly billing or $220/month with annual billing. It adds phone ordering, supported POS integrations, and reservations. Maple Voice costs $150/month with monthly billing or $85/month with annual billing. It covers phone answering, hours and FAQs, and automated call transfer.
How should I test a phone order with Toast?
Use a Toast order with a required choice, an extra topping, and a pickup time. Compare the confirmed call with the order and its kitchen routing. Check the final order with your staff before going live.
How long does setup with Toast take?
Ask Maple for a timeline for your Toast location. Bring your menu, current phone setup, and the way staff receive orders so the team can agree on connection steps and a test before launch.
How do reservations work alongside Toast?
Maple lists Toast for POS ordering and OpenTable for reservations. If you need both, ask for a demo of each workflow and confirm the accounts and setup required.
Can a caller reach a member of staff?
Automated call transfer is included in Maple Voice and Pro. Agree on the transfer destination and the requests your team should handle, then test that handoff before launch.
