How East Norwich Bagels took 1,926 phone orders in 11 weeks with Maple

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$125,000 a year

East Norwich Bagels's Maple line took $26,021 in phone orders from July 14 to September 27, on pace for about $125,000 a year.

1,926 phone orders

Orders Maple took and sent into Clover in 11 weeks, about 9,250 a year at the same pace, with an average ticket of $14.

76% of calls handled

Maple answered 4,248 calls and finished 76% of them without a transfer to staff, about 12 hours of phone time a week.

Bagels and catering · East Norwich, NY · Clover

East Norwich Bagels makes bagels, breakfast sandwiches and catering platters on Oyster Bay Road in East Norwich, Long Island. Maple has answered its phone since July 14, 2026, taking orders straight into Clover.

What did Maple handle?

From July 14 to September 27, 11 weeks, Maple answered 4,248 calls at East Norwich Bagels and took 1,926 phone orders worth $26,021. At that pace Maple would take about 9,250 phone orders a year, worth about $125,000.

What did it save the team?

The calls added up to about 12 hours of phone time a week. Maple finished 76% of calls itself and passed the rest to staff.

How do the orders reach the kitchen?

Each phone order goes into Clover like any other order, with its items, modifiers and pickup time, and the average phone ticket came to $14. Maple Pro takes orders into the POS, takes card payment on the call and texts the guest a confirmation.

Figures come from Maple's call and order records for East Norwich Bagels, July 14 to September 27, 2026. The yearly figures carry that pace over twelve months and do not forecast future orders.