$125,000
Phone sales a year
How East Norwich Bagels takes 9,500 phone orders a year with Maple
- Restaurant
- East Norwich Bagels
- Location
- East Norwich, NY
- POS
- Clover
Results:
30x
Phone sales for every dollar of Maple
12 hours
Of phone time off the team each week
Bagels and catering · East Norwich, NY · Clover
A bagel shop whose phone orders are small and constant
East Norwich Bagels makes bagels, breakfast sandwiches and catering platters on Oyster Bay Road in East Norwich, Long Island, for pickup, delivery or a call-ahead order.
A bagel shop’s phone orders are small and they come often: a sandwich and a coffee, a dozen bagels, a tray for the office. At East Norwich they add up to more phone orders than at any other shop in this set of stories.
Before Maple
Small, frequent ordersSandwiches, dozens and trays
Pay in storeThe shop keeps payment at the counter
Call-ahead ordersPickup, delivery and catering orders come by phone.
Catering needs a personBig and future orders are worked out with staff.
With Maple
$125,000In phone orders a year
9,500Phone orders a year
About 12 hoursOf phone time back each week
Ten-minute ticketsBreakfast orders quoted the way the kitchen makes them.
Catering to a personBig and future orders go to staff.
Set up around how the shop already works
When the shop set Maple up in July, the test order was a bacon, egg and cheese with a coffee. Maple first quoted 30 minutes for it, so the ticket time came down to 10, since a breakfast sandwich does not take 30.
Two rules came from the shop. Payment stays at the counter (“I’m only taking in-store payments”), and catering and orders for a later day go to a person. Everything else goes into Clover like any other order.
About 9,500 phone orders a year
At its pace so far, Maple takes about 9,500 phone orders a year for East Norwich Bagels, worth about $125,000, and the calls it answers save the team about 12 hours of phone time a week.
Maple Pro costs $350 a month, so those phone orders come to about 30 times what the shop pays for it.
Yearly figures are rounded and carry the restaurant’s pace on Maple so far over twelve months; they come from Maple’s call and order records and do not forecast future orders. The multiple divides those phone-order sales by Maple Pro at $350 a month; it is sales, not profit. Quotes and setup details come from the shop’s recorded setup call with Maple in July 2026.
How East Norwich Bagels takes 9,500 phone orders a year with Maple
East Norwich Bagels
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