How Pleasant City Wood Fired Grille took 718 phone orders in 7 weeks with Maple

Results:

$125,000 a year

Pleasant City Wood Fired Grille's Maple line took $16,729 in phone orders from August 10 to September 27, on pace for about $125,000 a year.

718 phone orders

Orders Maple took and sent into SkyTab (now Shift4 Dine) in 7 weeks, about 5,350 a year at the same pace, with an average ticket of $23.

85% of calls handled

Maple answered 2,644 calls and finished 85% of them without a transfer to staff, about 11 hours of phone time a week.

Wood-fired pizza and grill · Shelby, NC · SkyTab (now Shift4 Dine)

Pleasant City Wood Fired Grille cooks wood-fired pizza and grill plates on South Lafayette Street in downtown Shelby. Maple has answered its phone since August 10, 2026, taking orders straight into SkyTab (now Shift4 Dine).

What did Maple handle?

From August 10 to September 27, 7 weeks, Maple answered 2,644 calls at Pleasant City Wood Fired Grille and took 718 phone orders worth $16,729. At that pace Maple would take about 5,350 phone orders a year, worth about $125,000.

What did it save the team?

The calls added up to about 11 hours of phone time a week. Maple finished 85% of calls itself and passed the rest to staff.

How do the orders reach the kitchen?

Each phone order goes into SkyTab (now Shift4 Dine) like any other order, with its items, modifiers and pickup time, and the average phone ticket came to $23. Maple Pro takes orders into the POS, takes card payment on the call and texts the guest a confirmation.

Figures come from Maple's call and order records for Pleasant City Wood Fired Grille, August 10 to September 27, 2026. The yearly figures carry that pace over twelve months and do not forecast future orders.