- Integrations
- OpenTable
AI phone reservations for OpenTable restaurants
Maple Pro supports OpenTable reservations over the phone. Review new bookings, changes, cancellations, and staff handoff with your restaurant’s setup.
How it works
With reservations enabled and your OpenTable connection configured, Maple can check availability and handle booking requests. The workflow depends on available slots, booking details, and your restaurant’s policies. Confirm the result of each request and agree on a staff handoff for requests the agent cannot complete.
What Maple keeps in sync with OpenTable
- Table availability and time slots come from OpenTable in real time.
- Experiences such as prix fixe menus and special events are offered on the call.
- Cancellation policies and dining area preferences come from your OpenTable setup.
- Maple can book, change, cancel and look up reservations, and each booking links to the call that made it.
Setting up OpenTable
- An active OpenTable listing and your OpenTable Restaurant ID
- A Maple Pro plan, which includes reservations
- Bookings turned on in your Maple agent
- Step 01
Give Maple your OpenTable Restaurant ID during onboarding.
- Step 02
Turn on bookings in your Maple agent settings.
- Step 03
Call your Maple number and test a reservation.
What does Maple cost?
Voice: answering
Maple Voice costs $150/month with monthly billing or $85/month with annual billing. It covers phone answering, hours and FAQs, and automated call transfer.
Pro: reservations
Maple Pro costs $350/month with monthly billing or $220/month with annual billing. It adds phone ordering, supported POS integrations, and reservations.
What to test in your OpenTable demo
- Check 01
Bring the location and account details
Confirm the OpenTable restaurant, account access, local time zone, reservation settings, and phone routing. Ask which steps your team must complete and agree on launch timing.
- Check 02
Test a new booking and an unavailable time
Use a date, party size, and guest details. Check the confirmation in OpenTable, then request an unavailable slot and review the alternatives offered.
- Check 03
Test changes and cancellation rules
Find an existing reservation, request a change, and check cancellation-policy handling. Include a booking the agent cannot find and a change it cannot complete.
- Check 04
Review deposits, waitlists, and special requests
Ask which of these your setup supports and which need staff. Do not assume a reservation integration includes every OpenTable feature.
- Check 05
Check the staff handoff
Agree on when to transfer, where the call goes, and what happens if nobody answers. Confirm who handles a request that remains unresolved.
Hear calls and explore customer stories
Listen to Maple handle a call and read how restaurants use it. Bring the questions that matter to your team to a demo of your restaurant’s workflow.
Frequently asked questions
Can Maple book reservations on OpenTable?
Yes. Maple Pro includes OpenTable reservations. With your connection and reservation settings configured, Maple can check availability and make a booking. Confirm the workflow and booking result for your location before launch.
Can Maple change or cancel an existing booking?
Maple supports reservation changes and cancellations. It must find the booking, and the request remains subject to availability and cancellation rules. Review the staff handoff for requests that cannot be completed.
How long does OpenTable setup take?
Timing depends on account access, location settings, phone routing, and the checks needed for your restaurant. Confirm the requirements and launch date with Maple after reviewing your setup.
Which Maple plan includes reservations?
Maple Pro costs $350/month with monthly billing or $220/month with annual billing. It adds phone ordering, supported POS integrations, and reservations. Maple Voice covers answering and FAQs; it does not include reservations. These are standard Maple prices before discounts. Confirm any separate OpenTable charges and terms with OpenTable.
Does Maple also manage waitlists, deposits, and special requests?
Confirm each workflow in your demo. OpenTable reservation support does not by itself establish support for every waitlist, deposit, experience, or special-request flow. Agree on which requests staff will handle.
Is sending a booking link the same as making a reservation?
No. A booking link lets the guest complete a reservation separately. A completed phone booking needs a confirmed reservation result. Ask which workflow your location uses and how you will verify the outcome.
